Agent Management
Monitor and manage your collection agents
Total Agents
8
+5 online now
Avg Collection Rate
37.1%
+1.8% vs last week
Total Calls Today
130
On track
| Agent | Status | Workload | Cases | Collection Rate | Calls Today | Actions |
|---|---|---|---|---|---|---|
SC Sarah ChenTop Performer sarah.chen@ucs.com | Online | 85% | 156 | 42.8% | 24 | |
JR James Rodriguez james.r@ucs.com | Online | 72% | 142 | 38.5% | 19 | |
PN Priya Nair priya.n@ucs.com | Break | 60% | 118 | 36.2% | 15 | |
MT Marcus Thompson marcus.t@ucs.com | Online | 90% | 168 | 35.1% | 22 | |
AB Aisha Binti Ahmad aisha.b@ucs.com | Online | 65% | 130 | 40.3% | 18 | |
WL Wei Lin wei.lin@ucs.com | Offline | 0% | 95 | 33.7% | 0 | |
RP Raj Patel raj.p@ucs.com | Online | 78% | 145 | 37.9% | 20 | |
EK Emily Kwok emily.k@ucs.com | Break | 55% | 108 | 34.5% | 12 |